Privacy Policy

SweetStart Cleaning ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website at sweetstart-ca.com or use our services.

We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and the General Data Protection Regulation (GDPR) for visitors from the European Economic Area.

1. Data We Collect

1.1 Information You Provide

When you fill out our contact form, we collect:

• Full name - to address you properly
• Email address - to respond to your request
• Phone number - to reach you about your booking
• Service preference - to prepare an accurate quote
• Message content - any details you choose to share

1.2 Information Collected Automatically

When you browse our website, we may collect:

• IP address and general location (city/region level)
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or search terms
• Device type (desktop, tablet, mobile)

2. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your service inquiries and provide quotes
• To schedule and deliver cleaning services
• To send appointment confirmations and reminders
• To improve our website and user experience
• To comply with legal obligations
• To protect against fraud or misuse

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Cookies and Tracking

3.1 Types of Cookies We Use

Essential Cookies: Required for the website to work properly. These cannot be disabled. They handle things like session management and security.

Analytics Cookies: Help us understand how visitors use our site. We use this data to improve content and design. These are only set if you consent.

Marketing Cookies: Used to track the performance of our advertising campaigns. Only set with your explicit consent.

3.2 Managing Cookies

When you first visit our site, a cookie consent banner appears. You can:

• Accept all cookies
• Reject all non-essential cookies
• Manage your preferences for each category

You can also control cookies through your browser settings at any time. Blocking certain cookies may affect your experience on our site.

4. Data Sharing

We may share your data with:

• Service providers who help us run our website (hosting, email delivery)
• Legal authorities when required by law
• Professional advisors such as lawyers or accountants, when needed

All third-party service providers are bound by data processing agreements and must protect your data.

5. Data Retention

We retain your personal data only as long as needed:

• Contact form submissions: 24 months from the date of submission
• Client service records: 36 months after the last service
• Analytics data: 14 months (anonymized)
• Cookie consent records: 12 months

After these periods, we securely delete or anonymize your data.

6. Your Rights

Under PIPEDA and GDPR, you have the right to:

• Access your personal data we hold
• Correct any inaccurate or incomplete data
• Delete your personal data (right to be forgotten)
• Restrict the processing of your data
• Data portability - receive your data in a structured format
• Object to processing based on legitimate interests
• Withdraw consent at any time for consent-based processing

To exercise any of these rights, email us at support@sweetstart-ca.com. We will respond within 30 days.

For full details on your GDPR rights, visit our GDPR Rights page.

7. Data Security

We use reasonable technical and organizational measures to protect your data, including:

• SSL/TLS encryption for all data in transit
• Secure server infrastructure with access controls
• Regular security reviews and updates
• Staff training on data handling

8. Children's Privacy

Our website is not directed at children under 16. We do not knowingly collect data from minors. If you believe a child has submitted data to us, please contact us and we will delete it promptly.

9. International Transfers

Your data is stored on servers in Canada. If any data is transferred outside Canada, we ensure proper safeguards are in place, such as standard contractual clauses or adequacy decisions.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page regularly.

11. Contact Us